At this time, we accept all On gear except for accessories, Cloudneo shoes, and items from the LOEWE × On collection. Rest assured, our team is always looking for ways to improve circularity and sustainability across our entire range.
To be eligible for a gift card, your gear will need to be in good condition and cleaned before reaching us. Generally, this means the item was not used for more than 50 miles and has plenty of life left. If your items aren't eligible for trade-in credit, we suggest taking them directly to your local charity shop or recycling facility rather than sending them to us. This is to avoid any unnecessary environmental impact caused by shipping. You'll find visual examples of which items are eligible and ineligible here. Instead of sending us the Cloudneo, please return them via cyclon.com.