We are currently updating our orders and returns platform. Depending on when you placed your
order, the process for initiating a return will differ slightly.
Orders Placed On or Before March 16, 2026
If your purchase was made on or before this date, please follow these steps:
Initiate Your Return: Use Loop to start the process.
- Timeline: Returns must be initiated within 30 days of your original purchase date.
- Label Validity: Once you generate a return label, it is valid for 28 days.
-
Pro Tip: We recommend shipping your items as soon as your label is created to
ensure a speedy refund.
Orders Placed After March 16, 2026
If you placed your order on or after March 17, 2026, please visit our updated returns portal here.
Need Help? If you have any questions about which portal to use or need assistance with a return, our Customer Experience team is happy to help.